Lead Customer Service Ambassador

4 weeks ago


Ashford, Kent, United Kingdom New Appointments Group Full time
About the Role:
New Appointments Group is seeking a Lead Customer Service Ambassador to join our financial services team. As a key member of our team, you will be responsible for ensuring compliance with relevant regulations and policies while delivering exceptional customer service. You will also be required to train and support the team to effectively cross-sell financial services products, and coordinate and deliver financial services sales campaigns with the FA and telesales team.

The ideal candidate will have previous experience in the financial services industry, with excellent organisational and IT skills, including Microsoft Office and Microsoft Dynamics. You will also need to have strong communication and interpersonal skills, with the ability to work effectively in a team environment.

We offer a range of benefits, including full training provided, with the potential to complete further qualifications, 26 days holiday plus bank holidays, the option to buy or sell 5 days after probation, birthday day off, Health Shield cash-back plan, death in service, free parking, Friday fruit delivery, and annual company trips for staff. The salary for this role is approximately £37,000-£42,000 per annum, depending on experience.

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