Customer Experience Ambassador

1 day ago


Ashford, Kent, United Kingdom Moss Full time
About Us

We are a menswear brand that styles individuals for moments that matter. Our customers desire us, and our people love working here.

With over 170 years of tailoring know-how and considered clothing made for life as we live it now, we support our customers with tailored solutions for every occasion.

Our shared values encourage us to trust our colleagues to think creatively and plan for sustained growth and development. We work collaboratively and use agility to achieve success while leaving a positive impact.

Purpose of the Role:

You will be a true brand ambassador who interacts easily with a broad range of customers. You will promote customer service excellence, responsible for the customer's journey and experience in-store, ensuring customers return time and time again.

The estimated salary for this role is between £25,000 - £35,000 per annum, depending on experience.

Key Responsibilities:
  • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
  • You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
  • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
  • You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
  • You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
  • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
About You:
  • Reflects the aesthetic of Moss through personal style and presentation.
  • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
  • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
  • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.


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