Brand Ambassador

1 month ago


Ashford, Kent, United Kingdom Moss Full time
About Us

Moss is more than a menswear brand; we are 'Styling individuals for moments that matter'. We're not just for men on their big day – we're for everyone, all the time.

We've been tailoring clothes for over 170 years, and our passion for quality and sustainability drives everything we do. Our shared values encourage us to trust our colleagues to think creatively and plan for sustained growth and development.

Job Description

You will be a true brand ambassador, interacting easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience in-store, ensuring that customers return time and time again.

Key Responsibilities:

  • Deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
  • Strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction.
  • Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store.
  • Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures.
Requirements

Technical:

  • Basic Product Knowledge: understanding the features, benefits, and products available in the store.
  • POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

  • Reflects the aesthetic of Moss through personal style and presentation.
  • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes.
  • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships with colleagues & customers.
Benefits
  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.

Learn more about Moss, our people, and our culture by searching #LifeatMoss or TailorYourCareer on LinkedIn.


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