Customer Service Ambassador

3 weeks ago


Ashford, Kent, United Kingdom Metro Bank Plc Full time
Job Description:

We are proud to have won the "Most Loved Workplace" award at Metro Bank. Our culture is all about bringing out the best in our colleagues and making everyone feel valued, respected, seen, and included.

As a Banking Representative, you will be the 'face' of Metro Bank, interacting with customers and displaying sound knowledge of our products and services. You will deliver exceptional customer service and go above and beyond to meet their needs.

Key Responsibilities:

  • You will be at the forefront of customer interactions, providing exceptional service and offering personalised solutions.
  • You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
  • You will be a brand ambassador in the community, supporting the store to be the number one community bank.
  • You will stay up-to-date with regulatory and non-regulatory training to ensure compliance and fairness in all transactions.

Requirements:

  • Ability to build strong relationships with customers in a fast-paced environment.
  • Maintain attention to detail even under pressure.
  • Understanding of the risks associated with the role and their implications for yourself and customers.
  • Proficiency in computer skills, including Microsoft Office.
  • Capability to deliver outstanding customer experiences within a fast-paced environment.
  • Prior experience in finance or banking is not required, but experience handling customer service queries is essential.

Salary and Benefits:

  • Competitive salary: £25,000 - £35,000 per annum.
  • Discretionary annual bonus.
  • Comprehensive benefits package, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Emphasis on work-life balance, offering flexible shift patterns tailored to your professional responsibilities and personal life.


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