Operations Team Lead
16 hours ago
Company Overview:
Office Angels is a leading recruitment agency specialising in permanent and temporary staffing solutions. We have been serving clients and candidates across various industries for many years, and we are committed to delivering exceptional service and results.
Job Summary:
We are seeking a talented Operations Team Lead to join our dynamic team at Office Angels. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact on our business.
Responsibilities:
- Coordinate and schedule service appointments to ensure optimal customer satisfaction and efficient service delivery.
- Manage a team of 10-12 staff members, providing guidance and support as needed.
- Monitor service schedules and proactively resolve any conflicts or issues that may arise.
- Provide exceptional customer service by addressing any concerns or complaints related to service scheduling.
- Maintain accurate records of service appointments and generate reports as needed.
Requirements:
- Previous experience managing a team and in service scheduling or a similar role.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Proficiency in using scheduling software and tools.
- Strong customer service orientation, with the ability to handle customer inquiries and complaints professionally.
Estimated Salary: £37,500 per annum.
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