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Student Enquiries Administrator

4 weeks ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time

Student Enquiries Administrator Role Overview

The University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and knowledge sharing. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through various channels.

As a member of the SSD team, the Student Enquiries Administrator will respond to inbound enquiries, participate in events, and engage in outbound call campaigns. This role requires a customer-focused approach to deliver effective enquiry management and conversion processes.

Key Responsibilities:

  • Respond to enquiries via telephone, WhatsApp, live chat, and email
  • Participate in Open Days, Offer Holder Days, and other events
  • Engage in outbound call campaigns and communications

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a team environment
  • Strong organisational and time management skills