Student Enquiries Administrator

2 weeks ago


Hull, Kingston upon Hull, United Kingdom University of Hull Full time

Student Enquiries Administrator Role Overview

The University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, unified telephony, and a new service centre.

The Future Students Enquiries team in SSD provides customer-focused enquiry management and conversion processes for prospective students, applicants, and agents. As a member of the team, the Student Enquiries Administrator will respond to inbound enquiries submitted via various channels and participate in events for prospective students and applicants.

Key Responsibilities:

  • Respond to inbound enquiries via telephone, WhatsApp, live chat, and email
  • Participate in Open Days, Offer Holder Days, and other events for prospective students and applicants
  • Contribute to outbound call campaigns and communications

Working at the University of Hull

The University of Hull is committed to delivering a student-centred model of service delivery across services. The SSD team collates, interrogates, and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure consistent and collaborative service delivery.



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    {"h1": "Student Enquiries Administrator Role", "p": "At the University of Hull, we are committed to delivering exceptional student services. As a Student Enquiries Administrator, you will play a vital role in providing timely and effective support to prospective and current students. Your key responsibilities will include responding to inbound enquiries via...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"h1": "Student Enquiries Administrator Role", "p": "At the University of Hull, we are committed to delivering exceptional student services. As a Student Enquiries Administrator, you will play a vital role in providing timely and effective support to prospective and current students. Your key responsibilities will include responding to inbound enquiries via...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Student Enquiries Administrator RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through various channels.The Future...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Student Enquiries Administrator RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through various channels.The Future...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Student Enquiries CoordinatorThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services through the University's student portal, CRM, and unified telephony.As a key member...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Student Enquiries CoordinatorThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services through the University's student portal, CRM, and unified telephony.As a key member...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"h1": "Student Enquiries Administrator Role", "p": "At the University of Hull, we are committed to delivering exceptional student services. As a Student Enquiries Administrator, you will play a vital role in providing timely and effective support to prospective and current students. Your key responsibilities will include responding to inbound enquiries via...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    {"h1": "Student Enquiries Administrator Role", "p": "At the University of Hull, we are committed to delivering exceptional student services. As a Student Enquiries Administrator, you will play a vital role in providing timely and effective support to prospective and current students. Your key responsibilities will include responding to inbound enquiries via...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Student Enquiry Management RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal,...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Student Enquiry Management RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal,...