Higher Education Enquiry Specialist

2 days ago


Hull, Kingston upon Hull, United Kingdom University of Hull Full time

**University Overview

The University of Hull is a world-leading research institution, dedicated to delivering high-quality education and research excellence.

We are committed to creating a supportive and inclusive learning environment, with a range of services designed to support our students' academic and personal development.

Our Student Service Delivery (SSD) team plays a critical role in ensuring that our students receive exceptional support throughout their university journey.

As an Academic Services Coordinator, you will be part of this team, working closely with colleagues to deliver outstanding student services.

**Job Description

**

  • Lead and coach a team of Future Student Enquiries Administrators to provide effective enquiry management and conversion processes
  • Develop and implement strategies to drive continuous improvement within the SSD team
  • Collaborate with other student service providers to ensure seamless service provision

**Salary and Benefits

The successful candidate can expect a competitive salary of £25,000 - £30,000 per annum, depending on experience.

We offer a comprehensive benefits package, including pension scheme, health insurance, and generous holiday entitlement.

**Requirements

• Bachelor's degree in a relevant field (e.g., education, business administration)

• Proven experience in customer-focused service delivery, team leadership, and project coordination

• Strong communication and interpersonal skills, with ability to work effectively with stakeholders at all levels



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