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Student Service Delivery Team Lead

2 months ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time

The University of Hull is adopting a centralized professional service delivery model, bringing together expertise from across the institution to drive efficiency and improve student experience. This new approach enables the sharing of knowledge and best practice, ensuring a consistent and high-quality service provision across professional staff in central and Faculty teams.

The Student Service Delivery team plays a vital role in providing enquiry management and information services to prospective and current students through various channels. As the hub for student services, the team supports and drives a student-centred model of service delivery, partnering with other student service providers to ensure seamless integration and collaboration.

Located within the Academic Services portfolio, the team aims to provide exceptional support to students from initial contact to graduation, including teaching administration assistance to Faculties and Schools. The Student Service Delivery Manager will oversee the delivery of excellent customer service, ensuring high-quality support for diverse student cohorts.

This key role involves providing information, resolving enquiries, monitoring engagement, supporting student-facing events, and acting as a point of referral to specialist advisory services. The successful candidate will have a strong understanding of student needs and be able to develop and implement effective enquiry management services that meet these demands efficiently and effectively.

With an estimated annual salary of £45,000-£60,000, this exciting opportunity offers the chance to make a significant impact on the student experience at the University of Hull. If you are passionate about delivering exceptional customer service and driving improvement, we encourage you to apply.