Regional Service Delivery Lead

4 days ago


Hull, Kingston upon Hull, United Kingdom IMPACT FORK TRUCKS LIMITED Full time

Role Summary:

We are recruiting for a Regional Service Delivery Lead to cover the Northern region. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers through effective management of a team of field-based engineers.

Key Responsibilities:

  • Manage a team of field-based engineers to achieve operational excellence
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with depot managers to ensure seamless delivery of services
  • Monitor and report on key performance indicators (KPIs) to drive business growth

Requirements:

  • A technical background from within Materials Handling or similar
  • Proven experience in a management or leadership role
  • Ability to motivate and organize teams while promoting communication and performance
  • Commercial outlook and mindset to drive profitable growth

Our Company:

Established in 1985, Impact Handling has grown to become one of the leading providers of material handling equipment in the UK. We offer only the very best equipment, carefully chosen to deliver the best value for money currently available.

We have a nationwide network with strategically placed depots right across the country, providing us with the capability to support our customers effectively.

Company Values:

  • Respect
  • Entrepreneurship
  • Courage
  • Friendliness

Salary: Up to £42,000 plus performance bonus



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