Student Experience Team Lead
1 day ago
**About the Role
We are seeking an experienced Academic Services Coordinator to join our Student Service Delivery (SSD) team. As a key member of our Future Students Enquiries team, you will play a vital role in leading and coaching a team of administrators to provide effective enquiry management and conversion processes for prospective students, applicants, and agents.
The ideal candidate will have a strong background in customer-focused service delivery, with experience in managing teams and coordinating projects.
**Key Responsibilities
• Develop and implement strategies to drive continuous improvement within the SSD team
• Collaborate with other student service providers to ensure seamless service provision
• Monitor and report on service performance, identifying areas for improvement
**Requirements
• Bachelor's degree in a relevant field (e.g., education, business administration)
• Proven experience in customer-focused service delivery, team leadership, and project coordination
• Strong communication and interpersonal skills, with ability to work effectively with stakeholders at all levels
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