Student Experience Team Lead

1 day ago


Hull, Kingston upon Hull, United Kingdom University of Hull Full time

**About the Role

We are seeking an experienced Academic Services Coordinator to join our Student Service Delivery (SSD) team. As a key member of our Future Students Enquiries team, you will play a vital role in leading and coaching a team of administrators to provide effective enquiry management and conversion processes for prospective students, applicants, and agents.

The ideal candidate will have a strong background in customer-focused service delivery, with experience in managing teams and coordinating projects.

**Key Responsibilities

• Develop and implement strategies to drive continuous improvement within the SSD team

• Collaborate with other student service providers to ensure seamless service provision

• Monitor and report on service performance, identifying areas for improvement

**Requirements

• Bachelor's degree in a relevant field (e.g., education, business administration)

• Proven experience in customer-focused service delivery, team leadership, and project coordination

• Strong communication and interpersonal skills, with ability to work effectively with stakeholders at all levels



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