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University of Hull Student Services Coordinator

1 month ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time

The University of Hull is seeking a dedicated and customer-focused individual to join the Student Service Delivery team as a Future Students Enquiries Administrator.

Job Summary:

  • To provide exceptional enquiry management and conversion processes for prospective students, applicants, and agents via various communication channels.
  • Collaborate with the team to set and monitor service standards, ensuring seamless service provision across student services.
  • Participate in Open Days, Offer Holder Days, and other events for prospective students and applicants.

About the Role:

This is an exciting opportunity to be part of a dynamic team driving student-centred service delivery. As a member of the SSD team, you will respond to inbound enquiries submitted via telephone, WhatsApp, live chat, and email.

You will work closely with colleagues to ensure effective communication and collaboration, promoting a positive experience for prospective students and applicants.

Responsibilities:

  1. Respond to inbound enquiries via multiple communication channels.
  2. Develop and maintain knowledge of university services and procedures.
  3. Provide accurate and timely information to prospective students and applicants.
  4. Collaborate with the team to identify opportunities for process improvement.
  5. Participate in training and development activities to enhance skills and knowledge.

Requirements:

  • Degree in a relevant field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.

Working at the University of Hull:

We offer a competitive salary of approximately £22,000 - £28,000 per annum, depending on experience, along with a range of benefits including access to a pension scheme and annual leave entitlement.

We strive to create a supportive and inclusive working environment that promotes employee well-being and satisfaction.