Tiffany & Co Client Liaison

3 weeks ago


London, Greater London, United Kingdom Tiffany & Co Full time

We are seeking a highly skilled and enthusiastic Seasonal Client Care Advisor to join our team in creating an exceptional Tiffany & Co experience for our clients.

Job Overview

Tiffany & Co is a luxury retail brand that values exceptional service and customer experience. As a Seasonal Client Care Advisor, you will be responsible for managing diverse customer needs and providing a personalized service that ensures clients feel valued and supported.

The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in English. You will work in a fast-paced, multi-system environment and be able to manage calls, written correspondence, and adhere to business processes and policies.

Key Responsibilities:

  • Provide exceptional service to clients through various channels, including phone, email, and in-store interactions.
  • Analyze client data to identify opportunities for upselling and cross-selling.
  • Develop strong relationships with clients to build loyalty and retain business.
  • Collaborate with internal teams to resolve client issues and concerns.

Requirements:

  • Bachelor's degree in Business, Marketing, or related field.
  • Minimum 1 year of sales or customer service experience in a retail or contact centre environment.
  • Fluency in English required; proficiency in other languages an asset.
  • Excellent communication, problem-solving, and interpersonal skills.

Salary: $60,000 - $80,000 per year, depending on experience.



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