Aftercare Service Representative
3 weeks ago
About Tiffany & Co.
Tiffany & Co. is a world-renowned luxury jeweler renowned for its exquisite designs and rich heritage. For over 187 years, the company has created a legacy of beauty, romance, and excellence.
Role Overview
The Aftercare Advisor role is a critical part of the Tiffany & Co. customer experience. As an Aftercare Advisor, you will be responsible for ensuring that pre- and post-sales needs are fully satisfied. This includes meeting with clients face-to-face and over the phone to provide resolutions to clients or seek a resolution for them.
Key Responsibilities
- Meet with clients to ensure that their needs are fully satisfied.
- Respond to client inquiries in a timely and appropriate manner.
- Provide resolutions to clients or seek a resolution for them.
- Build rapport and confidence with clients to ensure they receive an excellent Tiffany experience.
Requirements
- Must currently be based in and hold authorization to work in the United Kingdom.
- Previous retail or luxury retail experience or relevant customer-related experience.
- Willingness to work non-traditional business hours, including nights, weekends, and bank holidays.
- Superior communication skills, both verbal and written, client service skills, and the ability to prioritize while handling multiple tasks.
- Exceptional client service skills.
- Organized and detail-oriented.
- Ability to work in a fast-paced, changing environment.
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