Aftercare Ambassador

3 weeks ago


London, Greater London, United Kingdom Taylor & Hart Full time
Company Overview

Taylor & Hart is a leading e-commerce bespoke jeweller offering customers the opportunity to create high-quality custom engagement rings and jewellery pieces.

Job Description

We're seeking a Jewellery Care Coordinator to join our Customer Experience Team. This role involves welcoming customers to our showroom, assisting with aftercare services, and ensuring seamless customer experiences.

Main Responsibilities
  1. Welcome customers to our showroom and assist them with aftercare services.
  2. Ensure aftercare services are entered correctly, efficiently, and managed through our system.
  3. Enter products for inspection as they are received.
  4. Provide quick, honest advice and confident responses.
  5. Support the retail sales team and welcome walk-ins to the retail space.
Requirements
  • A positive attitude that can adapt and thrive in changing circumstances.
  • A proactive attitude to work.
  • A responsible and reliable personality.
  • A passion for continuous learning and improvement.
  • Excellent people skills and compassion.
  • Calmness under pressure.
Estimated Salary: £35,000 - £45,000 per annum

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