Aftercare Ambassador
3 weeks ago
Taylor & Hart is a leading e-commerce bespoke jeweller offering customers the opportunity to create high-quality custom engagement rings and jewellery pieces.
Job DescriptionWe're seeking a Jewellery Care Coordinator to join our Customer Experience Team. This role involves welcoming customers to our showroom, assisting with aftercare services, and ensuring seamless customer experiences.
Main Responsibilities- Welcome customers to our showroom and assist them with aftercare services.
- Ensure aftercare services are entered correctly, efficiently, and managed through our system.
- Enter products for inspection as they are received.
- Provide quick, honest advice and confident responses.
- Support the retail sales team and welcome walk-ins to the retail space.
- A positive attitude that can adapt and thrive in changing circumstances.
- A proactive attitude to work.
- A responsible and reliable personality.
- A passion for continuous learning and improvement.
- Excellent people skills and compassion.
- Calmness under pressure.
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Experienced Customer Care Ambassador
3 weeks ago
London, Greater London, United Kingdom Taylor & Hart Full timeAbout Taylor & HartTaylor & Hart is a bespoke jeweller specializing in engagement rings and wedding rings. We offer customers the opportunity to create high-quality custom pieces through a seamless process.We're based in the City of London, with excellent transport links, and our Workshop at Chancery Lane. Our Customer Experience Team works alongside sales...
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Jewellery Care Coordinator
3 weeks ago
London, Greater London, United Kingdom Taylor & Hart Full timeAbout the RoleWe're seeking a Customer Experience Specialist to join our team at Taylor & Hart. As Aftercare Ambassador, you'll be responsible for providing exceptional customer experiences, from welcoming customers to our showroom to facilitating collections and drop-offs.Key ResponsibilitiesWelcome customers to our showroom and assist with aftercare...
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London, Greater London, United Kingdom Taylor & Hart Full timeAbout UsTaylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. Our seamless process allows customers to create high-quality custom engagement rings or jewellery pieces.The RoleWe're seeking a Customer Experience Specialist to work alongside our sales teams and production teams to ensure a seamless customer...
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