Piercing Studio Lead

3 months ago

London, United Kingdom Mejuri Full time

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**The Role**:
The Piercing Lead is responsible for overseeing all aspects of the Mejuri Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Mejuri clientele. The Piercing Lead delivers best-in-class service and is passionate about body piercing and jewelry. They are knowledgeable in high-quality jewelry, metals, and gemstones and know the guidelines for initial piercings and allowable alloys. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times.

**Customer Experience**:

- Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
- Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction.
- Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri's piercing studios. Build a strong clientele in local market.
- Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
- Promptly escalate any customer complaints, handling any in-the moment feedback when needed with good communication skills, empathy and understanding.
- Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
- Work closely with store staff to update the schedule and online booking service.
- Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information.
- Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.

**Sales**:

- Drive revenue and repeat business through the Mejuri piercing studio. Strive to maintain an appointment occupancy of at least 75% on a weekly basis.
- Uphold strong personal selling techniques to contribute to overall store and financial results, focusing on KPI's such as UPT and AOV.
- Take ownership for delivering results; actively aware of personal and store goals.
- Drive business through clienteling, sourcing new customers, and fostering ongoing relationships with customers.
- Review weekly and monthly sales performance, share product trends & feedback to the Store Manager/Store Services team.
- Recommend and implement changes to improve product performance where possible.
- Ideate and propose local marketing initiatives with Store Management and Store Services to create awareness and drive sales.

**Operations**:

- Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
- Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times
- Work with the Store Services & Operations lead to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems.
- Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met.
- Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager & Store Services Team on all local laws and protocol updates.
- Maintain strong communication with store Visuals Lead to ma

  • Piercing Studio Lead

    3 months ago

    London, United Kingdom Mejuri Full time

    Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri...

  • Regional Sales Manager, UK Piercing Aftercare Division

    1 day ago

    London, Greater London, United Kingdom NeilMed Piercing Aftercare Full time

    About UsNeilMed Pharmaceuticals, Inc. is a leading manufacturer of innovative health care products designed to enhance quality of life. Our Piercing Aftercare line is a trusted solution for safe and effective healing of new piercings. We are committed to providing high-quality products and excellent customer service to our clients.Job OverviewWe are seeking...

  • Regional Sales Manager, UK Piercing Aftercare Division

    2 days ago

    London, Greater London, United Kingdom NeilMed Piercing Aftercare Full time

    About UsNeilMed Pharmaceuticals, Inc. is a leading manufacturer of innovative health care products designed to enhance quality of life. Our Piercing Aftercare line is a trusted solution for safe and effective healing of new piercings. We are committed to providing high-quality products and excellent customer service to our clients.Job OverviewWe are seeking...

  • Ear Piercing Expert

    3 days ago

    London, Greater London, United Kingdom Astrid & Miyu Full time

    About the RoleWe're seeking a skilled Piercer to join our team at Astrid & Miyu, a leading jewellery brand. As a Piercer, you will be responsible for delivering exceptional piercing experiences to our customers, ensuring their vision for their ear stack is realized with meticulous attention to detail.Key ResponsibilitiesDeliver Exceptional Piercing...

  • Ear Piercing Expert

    5 days ago

    London, Greater London, United Kingdom Astrid & Miyu Full time

    About the RoleWe're seeking a skilled Piercer to join our team at Astrid & Miyu, a leading jewellery brand. As a Piercer, you will be responsible for delivering exceptional piercing experiences to our customers, ensuring their vision for their ear stack is realized with meticulous attention to detail.Key ResponsibilitiesDeliver Exceptional Piercing...

  • Piercing Artist

    3 months ago

    London, United Kingdom Inkology London Full time

    Welcome! We're looking for an EXPERIENCED Full and PART time piercer to collaborate with in our cool tattoo studio in Brixton, South London. Must have previous studio experience (2-3years) and be fully confident to carry out piercings safely and expertly without supervision. We really value reliability, trustworthiness and a caring attitude towards...

  • Piercer (London) - Experience the Art of Piercing

    3 days ago

    London, Greater London, United Kingdom Astrid & Miyu Full time

    About the RoleWe're seeking a skilled Piercer to join our team at Astrid & Miyu, a leading jewellery brand dedicated to revolutionizing the jewellery experience. As a Piercer, you will be responsible for delivering exceptional and professional piercing experiences to our customers, ensuring their vision for their ear stack is realized with meticulous...

  • Piercer (London) - Experience the Art of Piercing

    5 days ago

    London, Greater London, United Kingdom Astrid & Miyu Full time

    About the RoleWe're seeking a skilled Piercer to join our team at Astrid & Miyu, a leading jewellery brand dedicated to revolutionizing the jewellery experience. As a Piercer, you will be responsible for delivering exceptional and professional piercing experiences to our customers, ensuring their vision for their ear stack is realized with meticulous...

  • Body Piercer

    3 months ago

    London, United Kingdom Portobello Tattoo & Piercing Full time

    **About us** Portobello Tattoo & Piercing is a small business in London. We are professional, supportive, customer-centric, and our goal is to provide a great body piercing experience for all our clients. We want all clients to be well informed about the aftercare and how to look after and enjoy their work of art!. Our work environment includes: - Casual...

  • Piercing Specialist

    5 days ago

    London, Greater London, United Kingdom Astrid & Miyu Full time

    About the RoleWe're seeking a highly skilled and experienced Piercer to join our team at Astrid & Miyu. As a Piercer, you will be responsible for delivering exceptional piercing experiences to our customers, ensuring their vision for their ear stack is realized with meticulous attention to detail.Key ResponsibilitiesDeliver Exceptional Piercing Experiences:...

  • Piercing Specialist

    3 days ago

    London, Greater London, United Kingdom Astrid & Miyu Full time

    About the RoleWe're seeking a highly skilled and experienced Piercer to join our team at Astrid & Miyu. As a Piercer, you will be responsible for delivering exceptional piercing experiences to our customers, ensuring their vision for their ear stack is realized with meticulous attention to detail.Key ResponsibilitiesDeliver Exceptional Piercing Experiences:...

  • Studio Coordinator

    3 months ago

    London, United Kingdom Territory Studio Full time

    **About Us** Territory Studio is a creative specialist with a unique approach to digital experiences, motion design and visual effects. Drawing on deep expertise of narrative design for film, games and brands, we blend creative with technology to create compelling content. Working across diverse briefs, what ties our work together is a love of craft and...

  • Lead Piercer

    3 days ago

    London, United Kingdom Mejuri Full time

    Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri...

  • Studio Lead

    3 months ago

    London, United Kingdom Ted Baker Full time

    **WHO WE ARE** QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL. **THE ROLE** Our digital Studio is the place where we put the show on - when it comes to our brand this is the place where our creators, commissioners & producers work together to create world class Brand Assets that will inspire and engage. As Studio Lead, you will play an essential role in how...

  • Studio Lead

    3 months ago

    London, United Kingdom StrongHer Full time

    We are StrongHer, London's first strictly women-only strength training space that’s on a mission to alter the way fitness looks for women and create fitness spaces where every woman fits in. With the overwhelming demand and success, we are now in the process of expanding and securing our second location south of the river and on the path of ambitious...

  • Fight Instructor

    3 days ago

    London, Greater London, United Kingdom Studio Full time

    About the RoleWe're a dynamic and innovative fitness studio that's all about pushing boundaries and breaking rules. We don't believe in boring, cookie-cutter workouts, and we're always looking for talented individuals who share our passion for combat sports and fitness.Key ResponsibilitiesTeach high-energy combat classes to students of all levelsDevelop and...

  • Fight Instructor

    3 days ago

    London, Greater London, United Kingdom Studio Full time

    About the RoleWe're a dynamic and innovative fitness studio that's all about pushing boundaries and breaking rules. We don't believe in boring, cookie-cutter workouts, and we're always looking for talented individuals who share our passion for combat sports and fitness.Key ResponsibilitiesTeach high-energy combat classes to students of all levelsDevelop and...

  • Assistant Producer-Studio

    5 days ago

    London, Greater London, United Kingdom Studio Ramsay Global Full time

    **About Studio Ramsay Global**We are a leading production company that specializes in creating high-quality content for various platforms. Our team is dedicated to delivering exceptional results and pushing the boundaries of storytelling.**Job Summary**We are seeking an experienced Edit Assistant Producer to join our team. The ideal candidate will have a...

  • Freelance Piercer

    3 months ago

    London, United Kingdom Maya Magal London Full time

    **Freelance Piercer** **About Maya Magal**: At Maya Magal, we celebrate modern craftsmanship and the luxury of the handmade. Our commitment to exceptional design, outstanding service, and a strong team ethic forms the foundation of our brand values. As we expand our presence, we are seeking a skilled and licensed Professional Piercer to join our team for...

  • Freelance Piercer

    3 months ago

    London, United Kingdom Maya Magal London Full time

    **Freelance Piercer** **About Maya Magal**: At Maya Magal, we celebrate modern craftsmanship and the luxury of the handmade. Our commitment to exceptional design, outstanding service, and a strong team ethic forms the foundation of our brand values. As we expand our presence, we are seeking a skilled and licensed Professional Piercer to join our team for...