Tiffany Ambassador

1 month ago


London, Greater London, United Kingdom Tiffany & Co. Full time

As a Senior Client Advisor at Tiffany & Co., you will embody the Brand's promise of excellence in customer service. Your role will involve being a proactive ambassador, fostering long-term relationships with clients, and guiding them through their shopping experience. You will also serve as a role model for the team, providing support and expertise to ensure operational efficiency and sales success.

Key Responsibilities:
  • Elevate in-store experiences through personalized interactions and exceptional customer service.
  • Demonstrate thoughtfulness, curiosity, and optimism in every client interaction.
  • Comply with the Tiffany Promise and identified Client Experience Behaviors.
  • Execute best practices in hospitality and store amenities to create unique experiences.
  • Resolve client and peer concerns through judgment and thorough knowledge of policy and procedure.
  • Act as a role model, share expertise, and support peers in their growth and development.
  • Develop and deepen relationships with clients to drive lifetime loyalty.
  • Capture client data and work on building key information to cultivate new and existing clients.
  • Participate in all activities contributing to the overall performance of the store.
  • Develop and maintain the highest standards of Brand and product knowledge.
  • Drive business through key product pillars, with a strong focus on Diamond Expertise & High Jewelry Sales.
  • Ensure compliance with internal control procedures and maintain inventory accuracy.
  • Partner and communicate effectively with Client Advisors, Management, and clients.
  • Assist management in daily operations and coordinate work to improve performance.
  • Contribute to operational excellence in all tasks.

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