Client Experience Ambassador- Selfridges

6 months ago

London, United Kingdom Tiffany & Co. Full time

We have an exciting opportunity to join the Tiffany & Co. Selfridges Team and start a one-of-a-kind journey pioneering the amazing Tiffany & Co. new concept Store.

Tiffany & Cothe name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For over 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

The Tiffany Ambassador will deliver the Tiffany Touch to every client that they interact with and set the tone for the client’s visit in the store. Ambassadors interact daily with clients, building brand desirability through unique face to face interactions. Tiffany & Co. Ambassadors have a significant influence on the client’s journey and experience within the store. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Welcome our clientele and orchestrate the traffic flow
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand.
- Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service.
- Engage with clients and share Tiffany and Co. history, product introductions and service offerings.
- Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
- Efficiently manage all the traffic both walking and appointment as well as communicate wait times to clients.
- Escalate any issues to the appropriate boutique team member or management.

Support Client Experience Operations
- Support all hospitality and selling events, ensuring that all areas are stocked and clean.
- Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized.
- Assist with store projects as needed (quick services support, stock replenishment)
- Support Company Initiatives and demonstrate agility when it comes to navigate changes

Knowledge & Compliance
- Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values.
- Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines
- Understand and comply with Tiffany & Co. security and operational procedures (i.e. product handling etc.)

Brand Ambassador
- Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times

Required
- Client focused mentality
- Exceptional Verbal Communication skills
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs.
- Ability to work with VIP Clients
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to fostering a team environment and collaboration
- Strong sense of urgency
- Must have authorization to work in the United Kingdom

Preferred
- Experience in luxury hospitality industries; restaurant, hotel, retail,
- Additional language skills a plus, not a requirement

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