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Brand Ambassador

1 month ago

London, Greater London, United Kingdom Selfridges Full time
Job Title: Brand Ambassador

Estimated Salary: £35,000 - £45,000 per annum.

About the Role:

We are seeking a highly motivated and experienced Brand Ambassador to join our team at Selfridges. As a Brand Ambassador, you will play a key role in delivering exceptional customer service and promoting our brand values to both internal and external stakeholders.

Key Responsibilities:
  • Deliver outstanding customer service by sharing product knowledge, creating memorable experiences, and effectively managing complaints.
  • Develop and maintain strong relationships with colleagues, partners, and customers to drive sales and promote brand loyalty.
  • Stay up-to-date with market trends, competitor activity, and industry developments to ensure we remain competitive.
  • Contribute to the development of innovative marketing campaigns and initiatives to engage customers and promote our brand.
  • Work collaboratively with cross-functional teams to achieve business objectives and improve overall performance.
Requirements:
  • Proven experience in a similar role, preferably in the retail or luxury goods industry.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong knowledge of the luxury goods market, including current trends and competitor activity.
  • Able to work independently and as part of a team, with a flexible approach to meet changing business needs.
  • Familiarity with CRM systems and data analysis tools would be an advantage.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with regular feedback and coaching.
  • Opportunities to work on high-profile projects and events, showcasing your skills and expertise.