Customer Service Representative
4 weeks ago
A reputable company in Hinckley is currently seeking a Customer Service Specialist to join their dynamic team. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and company success.
As a Customer Service Specialist, you will be at the forefront of the company's customer interactions, ensuring that each customer receives exceptional service. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch customer support.
Key Responsibilities:
- Handle customer inquiries and complaints via phone and email ensuring timely and effective resolution.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Manage customer accounts and provide exceptional customer service.
Requirements:
- Proven experience in a customer service role, demonstrating a strong understanding of customer service principles and practices.
- Proficiency in using customer service software, databases, and tools.
- A full onboarding customer service training academy from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.
This role is perfect for a seasoned customer service professional looking to take their career to the next level. If you are passionate about helping others and excel in a supportive, team-oriented environment, this could be the perfect match for you.
Industria Personnel Services Ltd will provide you with permanent recruitment services and in doing so we will act as an employment agency as defined under the Employment Agencies Act 1973. In order to provide recruitment services to you Industria Personnel Services will have to process your personal data. In doing so we will comply at all times with data protection laws. Thank you for selecting Industria Personnel Services Ltd and should you have any queries or require any further information on the services we provide please contact Gemma Wale.
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