Automotive Customer Service Representative

2 weeks ago


Hinckley, Leicestershire, United Kingdom FT Recruitment Full time

FT Recruitment is seeking a skilled Aftersales Advisor to work with our client in Hinckley. The successful candidate will have excellent PC and telephone skills, be able to build relationships with a wide range of people, and resolve any issues that come their way.

The role involves coordinating service activity between customers, warranty companies, and repair agents in an efficient and courteous manner. Key responsibilities include:

  • Responding to customer inquiries
  • Taking inbound calls and making outbound calls
  • Dealing with customer complaints
  • Interpreting customer concerns and comments
  • Liaising with customers and keeping them updated
  • Advising customers on how to resolve issues with their vehicles
  • Ensuring customer expectations and requirements are identified and successfully managed

This role can offer a great working environment, 28 days holiday, and progression opportunities. If you have an automotive background, please call Daisy today.



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