Automotive Customer Service Representative

4 weeks ago


Hinckley, Leicestershire, United Kingdom Octane Recruitment Full time
Aftersales Advisor Opportunity

We are seeking an experienced Aftersales Advisor to join our client's contact centre in Hinckley. This role offers a great opportunity to work with a modern team and site that provides training and promotion opportunities.

Key Responsibilities:
  • Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
  • Respond to customer inquiries and provide timely resolutions
  • Take inbound calls and make outbound calls to customers and warranty companies
  • Deal with customer complaints and resolve issues in a professional manner
  • Interpret customer concerns and comments to provide effective solutions
  • Liaise with customers to keep them updated on the status of their service activities
  • Advise customers on how to resolve issues with their vehicles
  • Ensure customer expectations and requirements are identified and successfully managed
Requirements:
  • Previous experience as a Service Advisor or Aftersales Advisor is essential
  • Excellent customer service skills are required to provide a high level of customer satisfaction
Benefits:
  • Company pension scheme
  • Ongoing training and progression opportunities
  • Free parking

Octane Recruitment is a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM, and related industries. We are recruiting across the UK for various roles, including Service, Aftersales, and Parts positions.



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