Resident Liaison Officer

3 days ago


London, Greater London, United Kingdom Wates Full time
Resident Liaison Officer Opportunity

We are seeking a skilled Resident Liaison Officer to support our residents on social housing contracts within our Planned Maintenance division at Wates.

The successful candidate will be responsible for delivering exceptional customer service, managing the Tenant/Customer/Resident Liaison Service, and ensuring a consistent approach to customer care.

Key responsibilities will include:

  • Setting up, undertaking, and managing the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attending regular client representative and tenant meetings to maintain the highest level of customer service.
  • Managing the Tenant's Complaints procedures as a point of escalation.
  • Maintaining and updating the on-site Database to reflect ongoing works.

The ideal candidate will have a strong knowledge of internal and external programmes, excellent customer service and IT skills, and a proven track record of successfully managing workloads across planned maintenance programmes.

A full UK driving licence with access to a vehicle is required for this role.



  • London, Greater London, United Kingdom Strong Recruitment Group Full time

    Strong Recruitment Group is seeking a Resident Liaison Officer to facilitate communication between residents and the construction team in Islington. The ideal candidate will be responsible for explaining the schedule of works, answering resident questions, and informing the appropriate contact in case of complaints. The Resident Liaison Officer will also be...


  • London, Greater London, United Kingdom Strong Recruitment Group Full time

    Strong Recruitment Group is seeking a Resident Liaison Officer to facilitate communication between residents and the construction team in Islington. The ideal candidate will be responsible for explaining the schedule of works, answering resident questions, and informing the appropriate contact in case of complaints. The Resident Liaison Officer will also be...


  • London, Greater London, United Kingdom Velocity Recruitment Full time

    Velocity Recruitment is seeking a skilled Resident Liaison Officer to join our client's team. As a key member of the social housing refurbishment team, you will be responsible for building customer confidence and explaining all aspects of improvement work to tenants. Your duties will include making initial contact with tenants, identifying their needs, and...


  • London, Greater London, United Kingdom Velocity Recruitment Full time

    Velocity Recruitment is seeking a skilled Resident Liaison Officer to join our client's team. As a key member of the social housing refurbishment team, you will be responsible for building customer confidence and explaining all aspects of improvement work to tenants. Your duties will include making initial contact with tenants, identifying their needs, and...


  • London, Greater London, United Kingdom United Living Group Full time

    About the RoleAs a key member of our team, you will play a vital role in ensuring the smooth delivery of our services to residents. Your primary responsibility will be to act as a visible point of contact, engaging with residents through various channels, including newsletters, meetings, visits, and open days.You will be responsible for ensuring residents...


  • London, Greater London, United Kingdom United Living Group Full time

    About the RoleAs a key member of our team, you will play a vital role in ensuring the smooth delivery of our services to residents. Your primary responsibility will be to act as a visible point of contact, engaging with residents through various channels, including newsletters, meetings, visits, and open days.You will be responsible for ensuring residents...


  • London, Greater London, United Kingdom Eden Brown Full time

    Job Summary:We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Eden Brown. As a key member of our External Managing Agent department, you will be responsible for providing exceptional customer service to our residents and supporting our Property Managers and Housing Officers in their day-to-day tasks.Key...


  • London, Greater London, United Kingdom Enfield Council Full time

    About the RoleWe are seeking a highly skilled and empathetic Resident Liaison Officer to join our team at Enfield Council. As a key member of our housing team, you will play a vital role in supporting residents facing significant life challenges.Key ResponsibilitiesAct as a single point of contact for residents, providing coaching, support, and empowerment...


  • London, Greater London, United Kingdom Enfield Council Full time

    About the RoleWe are seeking a highly skilled and empathetic Resident Liaison Officer to join our team at Enfield Council. As a key member of our housing team, you will play a vital role in supporting residents facing significant life challenges.Key ResponsibilitiesAct as a single point of contact for residents, providing coaching, support, and empowerment...


  • London, Greater London, United Kingdom Wates Group Full time

    Job Opportunity: Resident Liaison Officer/ Administration Liaison SpecialistAbout the RoleWe are seeking a highly skilled and experienced Resident Liaison Officer/ Administration Liaison Specialist to join our team at Wates Group. As a key member of our Responsive Maintenance division, you will be responsible for delivering exceptional customer support to...


  • London, Greater London, United Kingdom Wates Group Full time

    Job Opportunity: Resident Liaison Officer/ Administration Liaison SpecialistAbout the RoleWe are seeking a highly skilled and experienced Resident Liaison Officer/ Administration Liaison Specialist to join our team at Wates Group. As a key member of our Responsive Maintenance division, you will be responsible for delivering exceptional customer support to...


  • London, Greater London, United Kingdom Wates Group Full time

    Wates Group is seeking a Resident Liaison Officer/ Administration Officer to join our Responsive Maintenance division. This role will be based in our Walton On Thames office, supporting our residents on a social housing contract. Key responsibilities include ensuring a consistent approach to customer care, managing tenant complaints, and maintaining an...


  • London, Greater London, United Kingdom Wates Group Full time

    Wates Group is seeking a Resident Liaison Officer/ Administration Officer to join our Responsive Maintenance division. This role will be based in our Walton On Thames office, supporting our residents on a social housing contract. Key responsibilities include ensuring a consistent approach to customer care, managing tenant complaints, and maintaining an...


  • London, Greater London, United Kingdom Sureserve Group Full time

    Job Title: Resident Liaison OfficerWe are seeking a highly skilled and experienced Resident Liaison Officer to join our team at the Sureserve Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth resolution of complex issues.Key Responsibilities:Act as the main point of...


  • London, Greater London, United Kingdom Sureserve Group Full time

    Job Title: Resident Liaison OfficerWe are seeking a highly skilled and experienced Resident Liaison Officer to join our team at the Sureserve Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth resolution of complex issues.Key Responsibilities:Act as the main point of...


  • London, Greater London, United Kingdom Quinn London Ltd Full time

    {"Job Title": "Resident Liaison Officer", "Job Description": "Key ResponsibilitiesWe are seeking a highly skilled Resident Liaison Officer to join our Property Services team at Quinn London Ltd.The successful candidate will have a minimum of 2 years experience in a Resident Liaison role and will require a full driving license to enable travel across West...


  • London, Greater London, United Kingdom Quinn London Ltd Full time

    {"Job Title": "Resident Liaison Officer", "Job Description": "Key ResponsibilitiesWe are seeking a highly skilled Resident Liaison Officer to join our Property Services team at Quinn London Ltd.The successful candidate will have a minimum of 2 years experience in a Resident Liaison role and will require a full driving license to enable travel across West...


  • London, Greater London, United Kingdom Skilled Careers Ltd Full time

    Job Title: Resident Liaison OfficerJob Summary: We are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers Ltd. As a Resident Liaison Officer, you will be responsible for ensuring a seamless project experience for residents, handling complaints and issues with professionalism and efficiency, and maintaining property...


  • London, Greater London, United Kingdom Cpr Recruitment Ltd Full time

    Resident Liaison Officer OpportunityCpr Recruitment Ltd is seeking a skilled Resident Liaison Officer to join their Planned Works Division in East London. As a key member of the team, you will be responsible for ensuring seamless communication across all parties, progressing projects, and ensuring resident satisfaction.Key Responsibilities:Build and maintain...


  • London, Greater London, United Kingdom Cpr Recruitment Ltd Full time

    Resident Liaison Officer OpportunityCpr Recruitment Ltd is seeking a skilled Resident Liaison Officer to join their Planned Works Division in East London. As a key member of the team, you will be responsible for ensuring seamless communication across all parties, progressing projects, and ensuring resident satisfaction.Key Responsibilities:Build and maintain...