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Resident Liaison Officer

2 months ago

London, Greater London, United Kingdom Cpr Recruitment Ltd Full time
Resident Liaison Officer Opportunity

Cpr Recruitment Ltd is seeking a skilled Resident Liaison Officer to join their Planned Works Division in East London. As a key member of the team, you will be responsible for ensuring seamless communication across all parties, progressing projects, and ensuring resident satisfaction.

Key Responsibilities:
  1. Build and maintain positive relationships with residents
  2. Mitigate dissatisfaction with planned works and resolve complaints and queries efficiently
  3. Visit tenants and provide support and information during refurbishment and maintenance works
  4. Liaise with housing associations and build relationships with them
  5. Work closely with project and site management teams to ensure quality of customer service
  6. Produce and collect tenancy approval forms
  7. Ensure resident satisfaction and resolve any issues promptly
Requirements:
  1. Clean driver's license
  2. Minimum 2 years of experience as an RLO within construction
  3. Strong communication and customer service skills
  4. Positive and proactive attitude
  5. Excellent written English
  6. Able to work in a team
  7. Competent computer skills

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.