Junior 3rd Line IT Support Specialist
4 days ago
DK Recruitment is seeking a skilled IT professional to join our client's team as a Junior 3rd Line Engineer. This is an exciting opportunity to work for a growing Managed Service Provider in the North Bristol area.
You will be a senior member of the service desk, supporting the Infrastructure team. The role will be a mix of support and project work, requiring strong technical skills and experience working with a managed service provider.
Key Responsibilities:
- Provide advanced technical support to clients, resolving complex IT issues and implementing solutions.
- Collaborate with the Infrastructure team to design and implement new IT systems and infrastructure.
- Develop and maintain technical documentation and knowledge base.
- Participate in on-call rotations and provide 24/7 support as needed.
Requirements:
- Strong technical skills and experience working with Microsoft Remote Desktop Service, Office 365, Azure, Veritas Backup Exec, and PowerShell.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience working in a managed service provider environment.
What We Offer:
- Paying up to £40,000 DOE.
- Electric car scheme.
- Hybrid and flexible working.
- Fully funded training and certifications.
- Enhanced maternity and paternity leave.
- Private healthcare plan.
- 24 days annual leave rising to 28 days + bank holidays.
- Your birthday off.
- 4 social team events per year.
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