SC Cleared 3rd Line IT Infrastructure Specialist

6 days ago

Bristol, Bristol, United Kingdom People Source Consulting Full time
About the Role

We are seeking a highly skilled and experienced 3rd Line Support Specialist to join our Technology Operations team at People Source Consulting Ltd.

Key Responsibilities
  • Investigate, diagnose, and resolve complex technical problems to maintain service levels, collaborating with users, staff, and suppliers as needed.
  • Provide 3rd Line technical support to operational and project teams, offering expertise to resolve issues and guide best practices.
  • Carry out complex configuration, installation, and reconfiguration of servers, storage, and communications platforms for business-as-usual changes and projects.
  • Recommend and implement standards for configurations, tools, and products.
  • Define and maintain comprehensive system documentation, including standards, security protocols, procedures, and configuration details.
  • Utilize management software and analysis tools to collect system statistics, model performance, and generate reports, including proposals for improvement and capacity planning.
Essential Qualifications and Experience
  • Proven experience in leadership and staff development within a technical/support team environment, with a track record of directing others effectively.
  • Excellent written and oral communication skills, with the ability to produce detailed reports and deliver presentations to a wide audience.
  • Strong interpersonal skills with the ability to communicate technical information to staff at all levels.
  • Exceptional report and documentation skills, capable of conveying information in a concise and logical manner.
  • Demonstrated planning and organizational skills to meet project and business requirements.
  • Expert technical experience in a wide variety of Server, Storage, and Networking technologies at a 3rd Line Support level.
  • In-depth knowledge of IT security best practices, with a strong understanding of MOD standards and accreditation processes.
  • Extensive experience with Windows Servers, Virtualization technologies, enterprise storage solutions, and other infrastructure technologies in large enterprise environments.
  • Experience in supporting Cloud technologies.

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