Infrastructure Specialist
1 week ago
Job Summary:
We are seeking a highly skilled Infrastructure Specialist to join our team at Peaple Talent. As an Infrastructure Specialist, you will be responsible for handling complex technical issues, providing expert support, and maintaining our clients' infrastructure.
Key Responsibilities:
- Provide 3rd line technical support, managing complex incidents and resolving problems
- Act as an escalation point to the 2nd line team
- Coach and mentor junior colleagues to ensure knowledge sharing and skill development
- Ensure accurate and up-to-date documentation of technical processes and procedures
Requirements:
- Previous experience in providing 3rd line technical support in a fast-paced environment
- Excellent understanding of Microsoft 365 suite, Azure, and Windows Server
- Knowledge of Cisco Meraki and other relevant technologies
- Strong team player with a positive attitude and excellent work ethic
- Excellent customer service skills
What We Offer:
- A competitive salary range of £36,000 - £45,000 per annum
- Opportunities for professional development and reskilling through Pluralsight training
- Paid certification opportunities to enhance your skills and expertise
- A supportive and collaborative work environment with opportunities for social activities and charity work
- Genuine career progression routes into Cyber or Projects teams
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