Infrastructure Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Infrastructure Support Specialist to join our team at Peaple Talent. As a key member of our technical operations team, you will be responsible for providing expert-level support for our clients' infrastructure, resolving complex technical issues, and collaborating with our team to ensure seamless service delivery.
Key Responsibilities:
- Provide 3rd line technical support for complex infrastructure issues
- Act as an escalation point for 2nd line team members
- Coach and mentor junior colleagues to develop their technical skills
- Ensure accurate and up-to-date documentation of technical processes and procedures
Requirements:
- Previous experience in providing 3rd line technical support in a fast-paced environment
- Excellent understanding of Microsoft 365 suite, Azure, and Windows Server
- Knowledge of Cisco Meraki and other relevant technologies
- Strong team player with a positive attitude and excellent work ethic
- Excellent customer service skills
What We Offer:
- Competitive salary range: £36,000 - £45,000 per annum
- Opportunities for professional development and certification
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
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