Infrastructure Support Specialist

6 days ago


Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Summary:

We are seeking a highly skilled Infrastructure Support Specialist to join our team at Peaple Talent. As a key member of our technical operations team, you will be responsible for providing expert-level support for our clients' infrastructure, resolving complex technical issues, and collaborating with our team to ensure seamless service delivery.

Key Responsibilities:

  • Provide 3rd line technical support for complex infrastructure issues
  • Act as an escalation point for 2nd line team members
  • Coach and mentor junior colleagues to develop their technical skills
  • Ensure accurate and up-to-date documentation of technical processes and procedures

Requirements:

  • Previous experience in providing 3rd line technical support in a fast-paced environment
  • Excellent understanding of Microsoft 365 suite, Azure, and Windows Server
  • Knowledge of Cisco Meraki and other relevant technologies
  • Strong team player with a positive attitude and excellent work ethic
  • Excellent customer service skills

What We Offer:

  • Competitive salary range: £36,000 - £45,000 per annum
  • Opportunities for professional development and certification
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement


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