Aspiring 3rd Line IT Technician
3 weeks ago
Oscar is collaborating with a prominent Cloud Hosting and Managed Service Provider (MSP) in search of a Junior 3rd Line IT Engineer to enhance their skilled service desk team, which delivers support to a diverse clientele. This MSP is experiencing significant growth and is eager to expand its workforce.
Role Responsibilities:
The ideal candidate for this role will be a 2nd Line Engineer ready to transition into a combined 2nd/3rd line position within the service desk. You will serve as the primary escalation point for 1st and 2nd level support engineers, acting as a subject matter expert in networking, server management, and Azure Cloud services. Your focus will be on delivering effective and efficient support while maintaining a commitment to exceptional customer service.
Required Qualifications:
- A minimum of 4 years of experience in IT Support, preferably within an MSP setting.
- Proficiency in Office 365.
- Familiarity with Azure services.
- Experience with the HDI stack.
- Understanding of networking concepts including TCP/IP, VPNs, WAN, LAN, DHCP, DNS, Firewalls, and Routers.
- Knowledge of Active Directory.
- Experience with email migration processes.
We encourage you to apply even if you do not meet every single requirement, as the most crucial aspect is finding the right cultural fit.
Compensation and Perks:
- Annual salary ranging from £30,000 to £35,000, complemented by performance-based bonuses.
- Commission opportunities.
- Pension plan.
- On-site parking availability.
- Casual dress code.
- Regular team-building events.
We look forward to receiving your application.
Please note that we can only accept applications from British Citizens for this role.
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