Eutopia Solutions IT Support Manager

4 weeks ago


Andover, Hampshire, United Kingdom Eutopia Solutions Full time
Job Summary: We are seeking an experienced IT Service Desk Team Lead to join our team at Eutopia Solutions in Andover, Hampshire. As a Service Desk Team Lead, you will be responsible for overseeing the daily operations of the service desk team and ensuring that service levels are exceeded in accordance with the ITIL framework.

Key Responsibilities:
  • Oversee the daily operations of the service desk team
  • Manage the performance of service requests and incidents
  • Ensure service levels are exceeded in accordance with the ITIL framework

Requirements:
  • Significant experience working in a Service Desk environment
  • Experience of working with ticketing systems within the service desk
  • Ability to define, deliver and continuously improve the service management strategy

Benefits:
  • Generous 30 days holiday plus bank holidays
  • Bupa Health Cash Plan and Life Assurance upon successful completion of probation
  • Employee Assistance Programme, including access to a 24/7 confidential support
  • Auto enrolment into Company Pension, or option for SMART Pension
  • Cycle to work scheme
  • A very friendly working environment with free on-site parking

Estimated Salary: £37,000 per annum.

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