Service Desk Management Professional

1 week ago


Andover, Hampshire, United Kingdom Eutopia Solutions Full time
About the Role
As a Service Desk Team Lead at Eutopia Solutions, you will have significant experience working in a Service Desk environment, either as a Senior Analyst or Team Lead. You will be expected to work closely with our IT teams to ensure seamless service delivery and continuous improvement.

You will be accountable for managing the performance of service requests and incidents, ensuring that service levels are exceeded in accordance with the ITIL framework. This is a key role within our organization, and we are looking for someone who can demonstrate exceptional leadership skills and a passion for delivering excellent customer service.

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