Service Desk Team Leadership Role

1 day ago


Andover, Hampshire, United Kingdom Eutopia Solutions Full time
Job Overview: Eutopia Solutions is a rapidly growing industry disruptor based in Andover, Hampshire, seeking an experienced IT Service Desk Team Lead to join their IT function. The successful candidate will have significant experience working in a Service Desk environment and be able to define, deliver and continuously improve the service management strategy.

Job Description: This is a hands-on role that requires managing the performance of service requests and incidents, ensuring service levels are exceeded in accordance with the ITIL framework. The ideal candidate will have experience of working with ticketing systems within the service desk and be able to lead a small team.

Key Skills and Qualifications:
  • Significant experience working in a Service Desk environment
  • Experience of working with ticketing systems within the service desk
  • Ability to define, deliver and continuously improve the service management strategy

Benefits:
  • Generous 30 days holiday plus bank holidays
  • Bupa Health Cash Plan and Life Assurance upon successful completion of probation
  • Employee Assistance Programme, including access to a 24/7 confidential support
  • Auto enrolment into Company Pension, or option for SMART Pension
  • Cycle to work scheme
  • A very friendly working environment with free on-site parking

Estimated Salary: £37,000 per annum.

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