Service Desk Team Leadership Role
1 day ago
Job Description: This is a hands-on role that requires managing the performance of service requests and incidents, ensuring service levels are exceeded in accordance with the ITIL framework. The ideal candidate will have experience of working with ticketing systems within the service desk and be able to lead a small team.
Key Skills and Qualifications:
- Significant experience working in a Service Desk environment
- Experience of working with ticketing systems within the service desk
- Ability to define, deliver and continuously improve the service management strategy
Benefits:
- Generous 30 days holiday plus bank holidays
- Bupa Health Cash Plan and Life Assurance upon successful completion of probation
- Employee Assistance Programme, including access to a 24/7 confidential support
- Auto enrolment into Company Pension, or option for SMART Pension
- Cycle to work scheme
- A very friendly working environment with free on-site parking
Estimated Salary: £37,000 per annum.
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Service Desk Team Lead
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Service Desk Leadership Role
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Andover, Hampshire, United Kingdom Eutopia Solutions Full timeRole DescriptionThis is a fully hands-on position that requires strong leadership skills, technical knowledge, and excellent communication abilities. You will be responsible for managing the performance of service requests and incidents, ensuring that service levels are exceeded in accordance with the ITIL framework.
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