IT Service Desk Team Lead

13 hours ago


Andover, Hampshire, United Kingdom Eutopia Solutions Full time

Eutopia Solutions is seeking an experienced Service Desk Team Lead to oversee the daily operations of our IT function. Based in Andover, Hampshire, this role offers a competitive salary of approximately £37,000 per annum.

This hands-on position involves managing service requests and incidents within the ITIL framework, ensuring that service levels are exceeded. As a key member of our team, you will be responsible for defining, delivering, and continuously improving our service management strategy.

We require a senior analyst or team lead with significant experience working in a service desk environment. You should have a proven ability to communicate effectively with professionals at all levels and enjoy working as part of a collaborative team.

The benefits package includes generous holiday entitlement, a Bupa health cash plan, life assurance, and access to a confidential employee assistance programme.


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