Technical Support Team Lead

17 hours ago


Andover, Hampshire, United Kingdom Eutopia Solutions Full time
Eutopia Solutions: Service Desk Team Lead Vacancy
We are seeking an experienced Service Desk Team Lead to join our dynamic IT function in Andover. As a key member of the team, you will be responsible for leading the Service Desk team to deliver exceptional customer service and ensuring that service levels are met in accordance with the ITIL framework.

This is a challenging and rewarding role that requires significant experience working in a Service Desk environment, either as a Senior Analyst or Team Lead, and the ability to communicate effectively with professionals of all levels. We offer a competitive salary package, including c£37,000 per annum, plus generous holiday allowance and excellent benefits, including Bupa Health Cash Plan, Life Assurance, Employee Assistance Programme, Company Pension and Cycle to Work scheme.

Key responsibilities include:
  • Leading the Service Desk team to achieve exceptional customer satisfaction
  • Developing and implementing service management strategies to ensure high levels of service delivery
  • Collaborating with other teams to ensure seamless service delivery

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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