Technical Support Consultant
3 days ago
We are seeking a highly skilled Technical Support Consultant to join our team at Le Creuset UK. This is an exciting opportunity to work with Finance focussed second/third line support for AX and D365 ERP solutions.
The ideal candidate will have experience in delivering high-quality support services, communicating effectively with technical stakeholders, and ensuring seamless resolution of user problems.
Main Responsibilities
- Provide expert-level support to key users, identifying and investigating complex issues, and escalating when necessary.
- Collaborate with Group and Regional IT teams to resolve incidents efficiently.
- Document all support calls and resolutions to maintain accurate records.
Key Requirements
- 5+ years of experience in finance-focused ERP support.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Estimated salary: £45,000 - £60,000 per annum.
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