Technical Support Services Manager

4 weeks ago


Andover, Hampshire, United Kingdom Pure Cremation Full time

**Job Description**

Pure is a leading industry disruptor dedicated to delivering exceptional customer service. We are seeking an experienced IT Service Desk Supervisor to oversee the daily operations of a team of service desk agents and drive continuous improvement across various IT practices and processes.

This role is accountable for people, process, and technology and drives continuous improvement across various IT practices and processes.

The estimated salary for this position is around £45,000-£55,000 per annum, depending on experience.

Key Responsibilities:

  • Manage the daily operations of a team of service desk agents.
  • Accountable for managing the performance of service requests and incidents.
  • Define, deliver, and continuously improve the service management strategy.
  • Drive continuous improvement across various IT practices and processes.

Requirements:

  • Experience in IT service management.
  • Knowledge of ITIL framework.
  • Strong leadership and communication skills.
  • Able to work in a fast-paced environment.

About Pure:**

Pure is a highly successful company with uniquely different facets to its business – we are the market leaders, and the best-known brand in a growing sector.

We are looking for an experienced professional who can help us drive continuous improvement across various IT practices and processes.

We offer a generous benefits package including 30 days holiday plus bank holidays, Bupa Health Cash Plan and Life Assurance, Employee Assistance Programme, Auto enrolment into Company Pension or SMART Pension, and Cycle to work scheme.



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