Technical Support Team Lead with ITIL Expertise

2 days ago


Andover, Hampshire, United Kingdom Eutopia Solutions Limited Full time

We are seeking a highly skilled Technical Support Team Lead with ITIL Expertise to join our IT team in Andover, Hampshire. As a key member of the team, you will be responsible for overseeing the daily operations of the Service Desk and managing the performance of service requests and incidents.

With significant experience working in a Service Desk environment, either as a Senior Analyst or Team Lead, you will have a proven track record of delivering excellent service levels in accordance with the ITIL framework. You will enjoy working as part of a positive, collaborative team and be able to communicate effectively with professionals of all levels.

In this role, you will have full accountability to define, deliver and continuously improve the service management strategy. This is a fully hands-on position that requires a strong technical background and excellent leadership skills.

Benefits:

  • • Generous 30 days holiday plus bank holidays
    • Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
    • Employee Assistance Programme, including access to a 24/7 confidential support.
    • Auto enrolment into Company Pension, or option for SMART Pension.
    • Cycle to work scheme.
    • A very friendly working environment with free on-site parking.

This exciting opportunity comes with an estimated annual salary of £36,000 and offers a unique chance to progress your career in a rapidly growing industry disruptor. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.



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