IT Service Management Lead

13 hours ago


Andover, Hampshire, United Kingdom Eutopia Solutions Full time
Job Title: IT Service Management Lead

The Eutopia Solutions IT team is seeking an experienced IT Service Management Lead to join their team in Andover, Hampshire. As a Service Desk Team Lead, you will be responsible for overseeing the daily operations of the service desk team and ensuring that service levels are exceeded in accordance with the ITIL framework.

This is a fully hands-on role that requires significant experience working in a Service Desk environment, either as a Senior Analyst or Team Lead. The ideal candidate will have experience of working with ticketing systems within the service desk and be able to define, deliver and continuously improve the service management strategy.

Key Responsibilities:
  • Oversee the daily operations of the service desk team
  • Manage the performance of service requests and incidents
  • Ensure service levels are exceeded in accordance with the ITIL framework

Benefits:
  • Generous 30 days holiday plus bank holidays
  • Bupa Health Cash Plan and Life Assurance upon successful completion of probation
  • Employee Assistance Programme, including access to a 24/7 confidential support
  • Auto enrolment into Company Pension, or option for SMART Pension
  • Cycle to work scheme
  • A very friendly working environment with free on-site parking

Estimated Salary: £37,000 per annum.

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