Service Desk Operations Lead

2 weeks ago


Andover, Hampshire, United Kingdom Pure Cremation Full time

**About Us**

Pure is a forward-thinking company dedicated to providing exceptional customer service. We are seeking an experienced IT Service Desk Supervisor to join our growing IT Department.

This exciting opportunity has arisen for an IT Service Desk Supervisor to oversee the daily operations of a team of service desk agents and drive continuous improvement across various IT practices and processes.

The estimated salary for this position is around £45,000-£55,000 per annum, depending on experience.

Key Responsibilities:

  • Manage the daily operations of a team of service desk agents.
  • Accountable for managing the performance of service requests and incidents.
  • Define, deliver, and continuously improve the service management strategy.
  • Drive continuous improvement across various IT practices and processes.

Requirements:

  • Experience in IT service management.
  • Knowledge of ITIL framework.
  • Strong leadership and communication skills.
  • Able to work in a fast-paced environment.

About the Role:

This hands-on role will have full accountability for managing the performance of service requests and incidents, ensuring that service levels are exceeded in accordance with the ITIL framework.

We offer a generous benefits package including 30 days holiday plus bank holidays, Bupa Health Cash Plan and Life Assurance, Employee Assistance Programme, Auto enrolment into Company Pension or SMART Pension, and Cycle to work scheme.



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