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IT Operations and Support Director

1 month ago

Andover, Hampshire, United Kingdom Le Creuset Full time

Main Responsibilities

The ideal candidate will be responsible for overseeing the effective delivery of IT Service Operations, leading the Service Desk Team, and managing business applications support primarily D365 F&SCM and integrations with other enterprise systems.

Key Responsibilities

  • Manage all aspects of IT Service Operations, interacting with business users, other departments within IT, and third-party vendors to provide appropriate service management solutions.
  • Work closely with the Change and Service Desk teams to plan and manage the transition of new services and changes into live in a safe and sustainable way.
  • Lead service transition, ensuring Le Creuset standards are met before acceptance.

Requirements and Qualifications

  • 10+ years of experience in IT Service Operations Management.
  • Deep knowledge of Service Management standards including ITIL.
  • Strong leadership and team management skills.

About Le Creuset

Le Creuset is a leading global cookware brand with a rich history and a passion for innovation and collaboration. We are looking for a highly skilled and experienced IT Operations and Support Manager to join our team and contribute to our ongoing success.