Customer Service and Administration Professional

4 days ago


Dingwall, United Kingdom Priority Recruitment Full time
Job Summary:

We are seeking a skilled Appeals Handling Assistant to join our team in Inverness, Scotland. As part of Priority Recruitment's Appeals Handling Team, you will be responsible for managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses.

Responsibilities:
• Respond to written appeals for private parking charge notices with clear and accurate written communication.
• Review case data and compile appropriate responses for each appeal, ensuring compliance with procedures.
• Provide advice to customers over the phone on how to appeal parking charges.
• Prioritise tasks effectively and manage your workload autonomously.
• Meet key performance indicators (KPIs) and ensure targets are achieved.
• Ensure all responses and actions are accurate and consistent, maintaining high standards of work.

Requirements and Benefits:
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Sound decision-making skills and the ability to resolve customer queries.
• Focus on accuracy and high-quality work.
• Proficiency in using Outlook, Excel, and Word.
• Ability to work quickly and accurately under pressure.
• Competitive salary of £23,000 per year.
• Pension scheme and Life Assurance Plan.
• Monthly performance incentives.
• 29 days holiday (including bank holidays).
• Ongoing training and career development.
• Free on-site parking.
• Refreshments provided.
• Smart casual dress code.

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