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Office Operations Coordinator

2 months ago

London, Greater London, United Kingdom Klaviyo Inc. Full time
Office Coordinator Role

We're seeking an experienced Office Coordinator to join our Global Real Estate Ops team. As an Office Coordinator, you will play a vital role in maintaining an effective and efficient office working environment.

This highly impactful role will be part of the Finance organisation, reporting directly to the Manager of Office Operations and Facilities. You will work cross-functionally with Global IT, People Operations, Marketing, Internal Comms, Employee Experience, and the Snr Community Manager.

Key Responsibilities
  • Assist in managing the day-to-day operations of our London Hub.
  • Field daily inquiries by employees in the London Hub on questions and issues.
  • Monitor Office Operations support ticket queue and resolve questions with comprehensive answers.
  • Build scalable office ticketing system for the London Hub based on the existing service catalog items in Freshworks.
  • Handle suite-related needs and maintenance.
  • Responsible for enforcing and suggesting updates to office policies, procedures, and safety standards.
  • Greet and register office vendors and visitors.
  • Assist in facilitating the return to work plan for the London Hub.
  • Utilise space management software, OfficeSpace, to assist with space management and helping Klaviyos find meeting spaces.
  • Ensure the smooth management and coordination of requested customer/partner meetings, networking events, and team on-sites.
  • Assist in maintaining the overall appearance, organisation, and cleanliness of the London Hub.
  • Restock and maintain inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, technology accessories, etc.
  • Oversee recurring office service vendors.
  • Provide new joiners with a comprehensive tour of the office.
  • Assist the New Hire Onboarding team by providing a seamless integration into the London hub.
  • Assist to manage office access for Klaviyo employees/new hires.
  • Assist in facilitating in-office food and beverage programs.
  • Assist in monitoring office utilisation.
  • Be an ambassador of company culture and values.
  • Assist with additional special projects, as required.