On-Train Skills and Competency Manager

5 days ago

London, Greater London, United Kingdom LNER Full time
About the Role

We are seeking a highly skilled and experienced On-Train Skills and Competency Manager to join our team at LNER. As a key member of our On-Train leadership team, you will be responsible for ensuring the competence of all grades within the On-Train grade and will be the escalation point for safety and operational matters on board.

Key Responsibilities
  • Undertake all safety critical competency assessments and ensure compliance within the on-train grade, including Train Managers, Chefs, Senior Hosts, and Customer Experience Hosts.
  • Maintain a training and upskilling plan to ensure all higher grade working duties and contingency requirements are accounted for.
  • Oversee on-board safety, including fire precautions, care, task-based and workplace risk assessments, and security management.
  • Monitor trends within the organisation and across the industry to drive improvements to employee and customer safety through development of action plans and process improvements for our on-train grades.
Requirements
  • Be competent in Train Management Safety critical duties/Train Manager or Guard competent (essential).
  • Ideally be a qualified assessor (A1 Assessors or equivalent) with experience in managing the competence of safety critical staff.
  • Have a Food Hygiene level 3 qualification.
  • Have safety management experience, ideally with some auditing knowledge.
  • Be passionate about excellence in customer experience.
  • A competence in IOSH Managing Safely, internal Risk Management, Fire Precautions, Incident and Internal Investigation standards would be desirable.
  • Be able to demonstrate a strong coaching capability that develops team competence, capability, and professionalism.
  • Be able to build effective relationships and use a collaborative approach to drive a holistic customer experience.
  • Be flexible and resilient with change and business pressures with the capability to work in a high volume, fast-paced environment with constant changing priorities.
What We Offer
  • Free travel on LNER + 75% off other companies' tickets (for you & dependents).
  • Discounted international train tickets (after one year's service).
  • 50% discount on LNER tickets for friends & family.
  • Generous pension scheme.
  • Annual cycle to work schemes/electric vehicle scheme.
  • Discount, savings, and cashback scheme from top retailers.
  • Health & wellbeing schemes and discounts.
  • Host of training opportunities to help further your career.
  • Rewards & awards to recognise when you shine.
About Us

We are a progressive and responsible train operating company committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey. We believe in making a meaningful difference for our customers, people, communities, and the environment.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

We are committed to the physical health and mental wellbeing of our people, to create a culture where they can perform at their best.

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