Business Customer Service Advisor

3 days ago

Dudley, Dudley, United Kingdom Centrica Full time

We are Centrica, a family of brands revolutionising a cleaner, greener future. Our mission is to energise a greener, fairer future, and we're looking for a Business Customer Service Advisor to join our team.

This permanent role is based at our client's site in Dudley, Monday to Friday. As part of the Operations Support Team, you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.

Working closely with the Field Operations team, you will deliver exceptional customer service, measured against internal and contract-specific Service Level Agreements and Key Performance Indicators.

Key responsibilities:

  • Responding to daily email traffic internal and external customers and clients
  • Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
  • Booking appointments and scheduling work to engineers to maximise daily productivity.
  • Ensuring that all internal work systems are updated accurately and in a timely manner.
  • Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
  • Weekly/Monthly valuation preparation.
  • All associated administrative duties.

Requirements:

  • Good team-working skills, with the ability to respond professionally to customer and client enquiries.
  • Excellent interpersonal, oral, and written communication skills.
  • Self-motivated with a problem-solving approach.
  • Competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.
  • Ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.

Benefits:

  • 25 days annual leave + bank holidays
  • Company matched contribution Pension Scheme up to 3%
  • Group Income Protection, Life Assurance & Accident Insurance
  • Company Funded Healthcare plan
  • Access to MyHealth with 24/7 MyCare phone line
  • Online GP24 virtual service
  • Eye Test Voucher
  • Annual pay review
  • Legal Help
  • Financial Education
  • Centrica Benefits via 'BeneKit' – offers & discounts with high street partners
  • Profit Share Award
  • Employee Energy Allowance

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