Business Customer Service Representative
3 weeks ago
We are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service to our Social Housing clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Respond to daily email traffic from internal and external customers and clients, providing timely and accurate responses.
- Log new customer calls on the appropriate works system, ensuring client priorities are met and accurate quality data is recorded.
- Book appointments and schedule work to engineers to maximise daily productivity.
- Ensure all internal work systems are updated accurately and in a timely manner.
- Apply appropriate charges to work orders, highlighting chargeable opportunities.
- Prepare weekly and monthly valuations.
- Perform all associated administrative duties.
- Excellent team-working skills, with the ability to respond professionally to customer and client enquiries.
- Excellent interpersonal, oral, and written communication skills.
- Self-motivated with a problem-solving approach.
- Ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
- Competent user of Microsoft Office (e.g. Outlook, Word, and Excel) with strong IT skills and an ability to learn new systems.
- Ability to prioritise tasks, work well under pressure, and manage workload with a high degree of diligence.
- 25 days annual leave + bank holidays.
- Company matched contribution Pension Scheme up to 3%.
- Group Income Protection, Life Assurance & Accident Insurance.
- Company Funded Healthcare plan.
- Access to MyHealth with 24/7 MyCare phone line.
- Online GP24 virtual service.
- Eye Test Voucher.
- Annual pay review.
- Legal Help.
- Financial Education.
- Centrica Benefits via 'BeneKit' – offers & discounts with high street partners.
- Profit Share Award.
- Employee Energy Allowance.
Centrica is a leading energy company that is revolutionising a cleaner, greener future. We are a family of brands that are passionate about making a positive impact on the world. Our team is dedicated to delivering exceptional customer service and ensuring that our clients receive the best possible experience.
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Business Customer Service Representative
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Dudley, Dudley, United Kingdom Centrica Full time**About Us**Centrica is a leading energy company that is revolutionising a cleaner, greener future. We're a family of brands that are passionate about making a positive impact on the world.**The Role**We're seeking a highly skilled Business Customer Service Representative to join our Operations Support Team. As a key member of our team, you will be...
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Business Customer Service Representative
2 months ago
Dudley, Dudley, United Kingdom Centrica Full time**About Us**Centrica is a leading energy company that is revolutionising a cleaner, greener future. We're a family of brands that are passionate about making a positive impact on the world.**The Role**We're seeking a highly skilled Business Customer Service Representative to join our Operations Support Team. As a key member of our team, you will be...
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Dudley, Dudley, United Kingdom Centrica Full time{"title": "Business Customer Service Advisor", "description": "Role OverviewWe are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service and administrative support to our Social Housing clients.Key...
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Dudley, Dudley, United Kingdom Centrica Full time{"title": "Business Customer Service Advisor", "description": "Role OverviewWe are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service and administrative support to our Social Housing clients.Key...
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Dudley, Dudley, United Kingdom Centrica Full timeAbout the RoleWe are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service to our Social Housing clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesRespond to daily email traffic from...
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Dudley, Dudley, United Kingdom Centrica Full timeAbout the RoleWe are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service to our Social Housing clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesRespond to daily email traffic from...