Business Customer Service Representative
1 month ago
We are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service to our Social Housing clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Respond to daily email traffic from internal and external customers and clients, providing timely and accurate responses.
- Log new customer calls on our works system, ensuring client priorities are met and accurate quality data is recorded.
- Book appointments and schedule work to engineers to maximize daily productivity.
- Ensure all internal work systems are updated accurately and in a timely manner.
- Apply appropriate charges to work orders, highlighting chargeable opportunities.
- Prepare weekly and monthly valuations.
- Perform all associated administrative duties.
- Excellent team-working skills, with the ability to respond professionally to customer and client enquiries.
- Excellent interpersonal, oral, and written communication skills.
- Self-motivated with a problem-solving approach.
- Ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
- Competent user of Microsoft Office (e.g. Outlook, Word, and Excel) with strong IT skills and an ability to learn new systems.
- Ability to prioritize tasks, work well under pressure, and manage workload with a high degree of diligence.
- 25 days annual leave + bank holidays.
- Company matched contribution Pension Scheme up to 3%.
- Group Income Protection, Life Assurance & Accident Insurance.
- Company Funded Healthcare plan.
- Access to MyHealth with 24/7 MyCare phone line.
- Online GP24 virtual service.
- Eye Test Voucher.
- Annual pay review.
- Legal Help.
- Financial Education.
- Centrica Benefits via 'BeneKit' – offers & discounts with high street partners.
- Profit Share Award.
- Employee Energy Allowance.
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