Business Customer Service Representative

1 month ago


Dudley, Dudley, United Kingdom Centrica Full time
About the Role

We are seeking a highly skilled Business Customer Service Advisor to join our Operations Support Team at Centrica. As a key member of our team, you will be responsible for delivering exceptional customer service to our Social Housing clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Respond to daily email traffic from internal and external customers and clients, providing timely and accurate responses.
  • Log new customer calls on our works system, ensuring client priorities are met and accurate quality data is recorded.
  • Book appointments and schedule work to engineers to maximize daily productivity.
  • Ensure all internal work systems are updated accurately and in a timely manner.
  • Apply appropriate charges to work orders, highlighting chargeable opportunities.
  • Prepare weekly and monthly valuations.
  • Perform all associated administrative duties.
Requirements
  • Excellent team-working skills, with the ability to respond professionally to customer and client enquiries.
  • Excellent interpersonal, oral, and written communication skills.
  • Self-motivated with a problem-solving approach.
  • Ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
  • Competent user of Microsoft Office (e.g. Outlook, Word, and Excel) with strong IT skills and an ability to learn new systems.
  • Ability to prioritize tasks, work well under pressure, and manage workload with a high degree of diligence.
What We Offer
  • 25 days annual leave + bank holidays.
  • Company matched contribution Pension Scheme up to 3%.
  • Group Income Protection, Life Assurance & Accident Insurance.
  • Company Funded Healthcare plan.
  • Access to MyHealth with 24/7 MyCare phone line.
  • Online GP24 virtual service.
  • Eye Test Voucher.
  • Annual pay review.
  • Legal Help.
  • Financial Education.
  • Centrica Benefits via 'BeneKit' – offers & discounts with high street partners.
  • Profit Share Award.
  • Employee Energy Allowance.


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