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Business Customer Service Advisor

1 month ago

Dudley, Dudley, United Kingdom Centrica Full time

We are Centrica, a family of brands revolutionising a cleaner, greener future. Working here is more than a career - we're powered by purpose. Together we can make an impact that will truly change tomorrow.

Your work here isn't just a job – it's a mission. We all play a vital role in energising a greener, fairer future.

As a Business Customer Service Advisor with Centrica, you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.

Key responsibilities include:

  • Responding to daily email traffic internal and external customers and clients
  • Logging new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
  • Booking appointments and scheduling work to engineers to maximise daily productivity.
  • Ensuring that all internal work systems are updated accurately and in a timely manner.
  • Ensuring appropriate charges are applied to work orders highlighting chargeable opportunities.
  • Weekly/Monthly valuation preparation.
  • All associated administrative duties.

The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.

You will also receive:

  • 25 days annual leave + bank holidays
  • Company matched contribution Pension Scheme up to 3%
  • Group Income Protection, Life Assurance & Accident Insurance
  • Company Funded Healthcare plan
  • Access to MyHealth with 24/7 MyCare phone line
  • Online GP24 virtual service
  • Eye Test Voucher
  • Annual pay review
  • Legal Help
  • Financial Education
  • Centrica Benefits via 'BeneKit' – offers & discounts with high street partners
  • Profit Share Award
  • Employee Energy Allowance

PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The marketplace consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK.