Customer Service Advisor

1 month ago


Burgess Hill, West Sussex, United Kingdom CK Group Full time
About the Role

We are recruiting for a Customer Service Specialist to join our team at our client's site in Burgess Hill, on a contract basis for 12 months.

Job Description
  • Key Responsibilities:
  • Manage customer communications within agreed service levels and maintain high-quality service.
  • Offer first- and second-line digital support across several platforms while promoting the use of available tools.
  • Communicate with third-party suppliers to process required purchase orders or resolve logistical queries.
  • Support other departments and stakeholders to ensure smooth operation.
  • E nsure all data on our systems is kept up-to-date as required.
  • Handle customer dissatisfaction, providing appropriate solutions and alternatives.
  • Proactively adhere to processes surrounding Export Control and Incoterms.
About You
  • You will have experience of Customer Relationship Management systems and tools.
  • Previous customer service experience (preferably in a contact centre environment).
  • Experience with both business-to-business and consumer-based customer service.
Company Overview

Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and share this with the scientific, healthcare, and business communities within the UK.

Location

This role is based at our client's site in Burgess Hill, with hybrid working options available.

Salary and Benefits

The estimated salary for this role is £15.00-£17.00 per hour (PAYE). This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. It is essential that applicants hold entitlement to work in the UK.



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