IT Support Specialist

4 weeks ago


Watford, Hertfordshire, United Kingdom VIQU Limited Full time
3rd Line IT Support Engineer

VIQU Limited is partnering with an IT solutions provider to find a skilled 3rd Line IT Support Engineer to join their team in Watford.

The successful candidate will provide 2nd and 3rd line support and maintenance on-site and remotely, with a focus on desktop, server, and infrastructure support. They will act as the escalation point for the service desk and work closely with the Service Desk Manager to deliver exceptional customer service to managed services customers.

Key Responsibilities:

  • Provide technical support and maintenance for desktop, server, and infrastructure systems.
  • Act as the escalation point for the service desk and work closely with the Service Desk Manager.
  • Work with managed services customers to deliver exceptional customer service.
  • Collaborate with the IT team to resolve technical issues and improve system performance.

Requirements:

  • Minimum of 4 years' experience working in an IT Support capacity, with at least 2 years in 2nd and 3rd line support.
  • Highly proficient in Microsoft Server operating systems and associated technologies.
  • Possess strong working knowledge of Cloud and Hybrid Cloud Systems.
  • Understanding of remote desktop services or Azure Virtual Desktop.
  • Hold relevant certifications in Microsoft.
  • Excellent communication and customer service skills.

VIQU Limited is committed to delivering exceptional service to our clients, and we are looking for a skilled and experienced 3rd Line IT Support Engineer to join our team. If you have the skills and experience required for this role, please apply now.


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