Multi Brand Retail Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time

About the Role

We are seeking a dynamic and inspirational Retail Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. As a key member of our team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities

  • Review and communicate Multi Brand targets, ensuring the cascade to all team members and ensuring the Multi Brand sales goals and KPIs are met.
  • Meet your individual responsibility for your appropriate contribution to the team's goals (KPIs) in terms of service and sales.
  • In collaboration with the management team, ensure the Multi Brand marketing calendar is executed with excellence – develop and execute in-store events plans, aligned to Brands and Retailer activity.
  • Ensure the management team acts as Ambassadors for the Multi-Brand Vision – leading the way to ensure this is represented and bought to life.
  • Understand the MB consumer journey and ensure the MB team executes at all times.
  • Understand each Brand's nuances to deliver each Brand service (either full service or hero service) and sales expectations.
  • Help and support team members in understanding all additional sales avenues, i.e., eventing, Omni, and digital channels, etc.
  • Ensure digital tools and resources available are used to upskill teams.
  • Act as a role model for the team in all aspects of sales and service, creating a zero consumer complaints mindset and a surprise and delight culture.
  • Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques, and product knowledge to drive performance.
  • Implement a Multi Brand consumer recruitment and retention strategy to grow a loyal customer base.
  • Ensure the team plans and executes events driving awareness, retail sales, and recruiting new consumers to the Multi Brand concept.
  • Ensure all refunds and complaints are handled in line with Company guidelines and to a mutually satisfactory conclusion.

About You

We are looking for a Beauty Obsessed individual who is passionate about creating meaningful relationships and providing an amazing customer experience with a desire to make an impact. You will be an agile and flexible, multi-tasker with a resilient and empowering leadership style – encouraging others to take ownership and accountability. You will be a confident communicator – team, brands, project team, retailer, ASEM, with a strong commercial acumen and socially driven & digitally savvy. You will be creative and ideas-driven, target-driven, empathetic, and able to connect instantly with a range of people. You will be collaborative, inspiring, proactive, engaging, and approachable.

What We Offer

We offer a competitive industry salary, commission scheme eligibility, annual leave & family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work-life connections – employee assistance programme, and extensive training & development offering.



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